At Paint By Numbers Australia, we understand how important it is for you to be fully satisfied with your purchases. Unfortunately, we also understand that there may be times when the product received may not have met your expectations.
In such cases, we want to assure you that our returns policy is designed to make the returns process as smooth and convenient as possible. Whether you received a product that is defective or you simply changed your mind about your purchase, we are committed to helping you every step of the way.
For our customers based in Australia, we offer hassle-free returns within 30 days of receiving the item as long as the product is unopened and in its original packaging. Additionally, if you receive a defective item, we will reimburse you for the shipping labels.
To initiate the returns process, all you need to do is send an email to our friendly customer service team with your order number, the item you wish to return, and the reason for the return. We will then provide you with clear instructions on how to proceed with your return.
One point to keep in mind is that we cannot accept returns for products that have been opened or used. It is essential that returned items are in their original packaging so that we can process the return as quickly as possible.
We hope that our commitment to ensuring your satisfaction with your purchase is evident throughout our returns process.